Please review the following Oceanus Swim Pro Instruction payment policies:
Free Sessions
All "6 Pack" lesson plans include a seventh lesson at no charge.
Inquiry Windows/Moratorium Period
Due to heavy demand, new clients will not be scheduled within 72 hours from the date of inquiry. New clients will not be scheduled between August 15–September 5, and December 23–January 2 annually.
Facility Admission Fees
Client may be responsible for a portion of facility admissions for both instructor and self. Contact our office for further details. Clients purchasing lesson packages are eligible for partial facility admission fee reimbursement.
Travel Fees
Clients will be assessed a 72.5 cents/mile (IRS 2026 guidelines) travel surcharge in excess of a 10-mile radius of Arlington, Massachusetts 02474, for lessons less than 45 minutes.
Missed Sessions
Clients needing to cancel or reschedule a scheduled lesson must contact Oceanus a minimum of two hours prior to the scheduled appointment. Unless the client furnishes proof of exceptional circumstances, failure to contact our office will result in forfeiture of one-half of the next lesson's contracted time.
Package Completion
Clients must complete all packages 180 days after the first lesson's conclusion to be eligible for a free seventh lesson.
Certified medical conditions precluding client from meeting the 180-day completion requirement will be granted an additional 90 days to conclude the package.
Clients with documented, unremedied medical conditions resulting in failure to complete a package 90 days after the end of the original 180-day term will receive a pro-rated refund.
Partial refunds for uncompleted packages will not be issued.
Add and Change Policy
Once a package has begun, clients who opt to increase the originally agreed upon duration or the number of participants in the lesson will be assessed increased charges, as detailed in our Swim Pro Pricing section.
Clients electing to reduce the number of enrollees or lesson duration before a package is complete will be issued a carry-forward credit, or refund upon package completion.